Privacy Policy

Level Up Lex FZE (“Level Up Lex”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit our website (the “Website”) or contact us through the Website, including through our inquiry form.

 

1) Who we are (Data Controller)

Level Up Lex FZE, incorporated in Sharjah Publishing City (SPC Free Zone), is the “data controller” of the personal data processed as described in this Privacy Policy.

 

2) Personal data we collect

We collect personal data in the following ways:


A) Data you provide through the inquiry form

When you submit an inquiry through the Website, we collect:

  • Name
  • Email address
  • Phone number
  • Comments (the content you choose to write in the message field)

 

B) Data collected automatically

When you browse the Website, we may collect limited technical data automatically, such as:

  • IP address, browser type, device/operating system information
  • Basic usage data (e.g., pages visited, time spent, referral source)

(For cookies, see Section 8.)

 

3) How we use your personal data (purposes)

We use your personal data to:

  • Respond to your inquiry and communicate with you
  • Assess whether we can assist you, including conducting a preliminary conflict check where relevant (without creating a lawyer–client relationship)
  • Provide and administer services if you decide to engage us
  • Operate, maintain, protect, and improve the Website (including security and troubleshooting)
  • Comply with legal and regulatory obligations and protect our rights (e.g., handling disputes, preventing misuse)

 

4) Legal basis for processing

Where applicable, we process your personal data based on one or more of the following legal bases:

  • Consent (e.g., when you submit an inquiry form)
  • Legitimate interests (e.g., responding to inquiries, running and securing the Website, improving services) provided your interests and rights do not override ours
  • Steps prior to entering into a contract / performance of a contract (e.g., where you request services and we communicate to assess and provide them)
  • Compliance with legal obligations (e.g., record-keeping or regulatory requirements)

 

5) Sharing and disclosure of personal data

We do not sell your personal data. We may share it only as necessary with:

  • Service providers supporting our Website and business operations (e.g., website hosting, IT support, email service providers), under appropriate confidentiality and security obligations
  • Professional advisers (e.g., auditors, insurers) where needed
  • Authorities and regulators where required by law or to protect legal rights
  • Successors in a business transaction (e.g., restructuring), subject to lawful safeguards

 

6) International data transfers

Your personal data may be processed or stored outside the UAE depending on where our service providers (such as hosting or email providers) operate servers. Where required, we take reasonable steps to implement appropriate safeguards for cross-border transfers (including contractual and security measures).

 

7) Data retention

We retain personal data only as long as necessary for the purposes set out in this Policy:

  • Inquiry submissions (name, email, phone, comments): retained for a reasonable period to manage communications and potential engagement, then securely deleted or anonymized unless retention is required for legal/regulatory reasons or to protect legal rights.
  • Client matter data (if you formally engage us): retained in line with professional and legal requirements.

 

8) Cookies

The Website may use cookies or similar technologies for basic functionality, security, and analytics. You can manage cookies through your browser settings. Disabling cookies may impact Website functionality.

 

9) Security

We implement reasonable technical and organizational measures designed to protect personal data against loss, unauthorized access, alteration, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

 

10) Your rights

Subject to applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion or restriction in certain circumstances
  • Object to certain processing where applicable
  • Withdraw consent where processing is based on consent

 

To exercise your rights, contact us at info@leveluplex.com. 

 

11) Third-party links

The Website may contain links to third-party sites. We are not responsible for their privacy practices. Please review the privacy policies of those third parties before providing personal data.

 

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on the Website and update the “Last updated” date accordingly.

 

13) Contact us

If you have questions about this Privacy Policy or our handling of personal data, contact:

 

Level Up Lex FZE

Email: info@leveluplex.com 

Address: SPC Free Zone, Sharjah, United Arab Emirates

Phone: +971565501055

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